Last Updated: February 15, 2025

We collect the following information to fulfill orders and enhance your experience:

Personal Information: Name, email, shipping/billing address, phone number, and payment details (processed securely via third-party gateways like Stripe, PayPal, or SagePay)
Transactional Data: Order history, product preferences, and customer service interactions .
Technical Data: IP address, browser type, and cookies (used for site optimization, analytics, and retargeting ads) .
Voluntary Submissions: Feedback, reviews, or survey responses .

Your information is used to:

Process orders, manage contracts, and ship products (e.g., sharing addresses with carriers like Royal Mail or DHL) .
Send transactional emails (order confirmations, shipping updates) and marketing communications (only with explicit opt-in consent).
Improve website functionality and personalize content (e.g., cookies for cart retention) .
Comply with legal obligations (e.g., tax reporting, fraud prevention) .

We share data only with trusted partners essential to operations:

Payment Processors: Stripe, PayPal, or SagePay (card details are encrypted and not stored on our servers) .
Shipping Providers: EVRi, DPD, or DHL for order delivery .
Analytics Tools: Google Analytics to monitor traffic trends .
Marketing Platforms: Email services like MailChimp (only for users who opt into newsletters) .
Suppliers: To resolve product issues (e.g., defective items) .
We do not sell your data to unrelated third parties .

Encryption: SSL/HTTPS protocols protect transactions .
Access Controls: Restricted employee access to personal data and regular security audits .
Data Storage: Information is stored on secure cloud servers (e.g., AWS) with firewalls and anti-virus systems .

Under GDPR, CCPA, and other regulations, you have the right to:

Access, Correct, or Delete your data .
Opt out of marketing emails via unsubscribe links or direct requests .
Restrict Processing or request data portability 7.
To exercise these rights, contact us at [email protected]

We use cookies to:

Save cart items and user preferences .
Analyze site traffic via tools like Google Analytics .
You can disable cookies via browser settings, but this may limit site functionality .

GDPR: For EU customers, we disclose data transfers outside the EU (e.g., to U.S.-based servers) and comply with EU privacy laws .
CCPA/CalOPPA: California residents can request disclosure of data-sharing practices .
APAC: Compliance with laws like Australia’s Privacy Act and Japan’s APPIA .

Data is retained only as long as necessary (e.g., Wool Warehouse deletes data upon request, while others retain it for 24 months for analytics) .

Changes will be posted on our website, and significant updates will be notified via email .